Refund & Return Policy

Refund & Return Policy

Because our products are Ayurvedic products taken internally, we cannot accept returns of opened or used products for hygiene and safety reasons.

When a return or refund is allowed

A return and refund (or replacement) is allowed only in the following cases, and only if you report it to us within 48 hours of receiving the order:

  • You received a damaged or leaking box or bottle
  • You received a wrong product (different product or variant than what you ordered)
  • You received an expired product

How to make a request

Contact us within 48 hours of delivery at athaprakartik@gmail.com or call/WhatsApp 9460331538 (Mon to Sat, 9 AM to 6 PM), with:

  • Your order number
  • Clear photos or a short unboxing video showing the box, the product label and, for expired products, the expiry date

Not eligible

  • Requests made after 48 hours of receiving the order
  • Opened or partly used products (except in case of a wrong or expired product)
  • Change of mind

Refunds

After we verify your request, an approved refund will be processed to your original payment method. For Cash on Delivery orders, we will ask for your bank or UPI details to send the refund. Where suitable, we may offer a replacement instead.

Cancellations

You can cancel an order before it is shipped by contacting us. Once shipped, it cannot be cancelled.